CRA Moves to Digital-Only Correspondence for Businesses

The Canada Revenue Agency (CRA) is making a major shift toward digital communication. Beginning May 12, 2025, online mail will become the default delivery method for most business correspondence form the CRA. This change will affect both newly registered businesses and many existing ones. 

As business owners or representatives, it is crucial to prepare for this transition and understand how it impacts your access to CRA notices, statements, and other key documents.

• New businesses registering for a business number or CRA program account on or after May 12, 2025
• Existing businesses already registered for My Business Account
• Businesses with authorized representatives using Represent a Client

Rollout Timeline

New businesses registering for a CRA account will automatically receive CRA correspondence through My Business Account. 

Phase 2: June 16, 2025

Most existing businesses already using CRA’s online services will be transitioned to online mail as the default method of delivery. 

Note: If you’ve submitted Form RC681 (Request to Activate Paper Mail) during the transition window (May 12–June 16), CRA recommends you still check your online account, as correspondence may be posted there before your request is processed.

All CRA business correspondence—including notices, letters, and forms—will be available in My Business Account. To view your correspondence:

For business owners:

1. Sign in to your CRA account

2. Select the mail icon under the Business tile

3. Review your correspondence

For authorized representatives:

1. Sign in to your CRA account

2. Select your Representative account

3. Enter the business number and click Access BN

4. Click Mail under the Correspondence section

5. Review the business correspondence

How to Prepare

1. Register for a CRA Account: Not registered yet? Visit Register for a CRA account to get started.
2. Update Your Email Address: CRA will send email notifications when new mail is available. 
3. Check Access for All business Numbers: Ensure you have access to all applicable business numbers and program accounts in My Business Account.

Exceptions to the Online Mail Rule

Some businesses and organizations will continue receiving paper mail, including: 

• Charities, unless they opt into online mail
• Non-resident businesses without a Canadian-resident representative
• Existing businesses without access to My Business Account

Prefer Paper Mail? You Can Still Opt In

If you wish to continue receiving paper mail, you’ll need to submit a formal request via one of two methods: 

1. Fill out and mail Form RC681 – Request to Activate Paper Mail for Business

2. Submit the request via My Business Account

Important: Paper mail preferences must be renewed every two years, and your mailing address must remain current. If mail becomes undeliverable, you’ll be reverted to online mail delivery.